Data Deletion Request
Effective Date: June 11, 2025
Your Right to Data Deletion
At GreenGains, we respect your privacy and your right to control your personal data. You have the right to request deletion of your personal information from our systems at any time, in accordance with applicable privacy laws including GDPR, CCPA, and other regional privacy regulations.
What Data Can Be Deleted
You can request deletion of the following types of data:
- Account Information: Email address, profile data, account settings
- Usage Data: Mining session history, credit transaction records
- App Data: Preferences, notification settings, referral history
- Technical Data: Device identifiers, app usage analytics
Note: Anonymous sensor data that cannot be linked to your identity may be retained for legitimate business purposes, as outlined in our Privacy Policy.
How to Request Data Deletion
Method 1: In-App Deletion
The fastest way to delete your account and data is through the GreenGains app:
- Open the GreenGains app
- Go to Settings > Privacy
- Tap "Delete Account"
- Confirm your decision
- Your account and associated data will be permanently deleted within 30 days
Method 2: Email Request
If you cannot access the app, you can email us at: privacy@greengains.app
Please include the following information in your email:
- Subject line: "Data Deletion Request"
- Your registered email address
- Your full name (if provided during registration)
- Confirmation that you want all personal data deleted
- Any specific data categories you want to focus on (optional)
Processing Timeline
Standard Processing: Most deletion requests are processed within 30 days of verification.
Immediate Actions: Upon receiving your verified request, we will immediately suspend your account to prevent further data collection.
Contact Information
For data deletion requests or questions:
- Email: privacy@greengains.app
- Subject Line: "Data Deletion Request"
- Response Time: We typically respond within 5 business days